Why Promantra

World Class Infrastructure

PromantraLPO Services are supported by trained attorneys/employees and the company believes in continuing investment in training, curriculum development, delivery and assessment. Our office is well equipped with state of the art facilities such as computers, software, network, helpdesk and others. We believe in a hardworking staff, enhancing levels of our services by our professionals and investment in continuous improvement programs such as Six Sigma, etc.

Client First

PromantraLPO can be your partner in success. Going offshore definitely gives you an edge as you have additional working force, helping you to become increasingly competitive and profitable at the same time. At the end of the day this surely enables you to scale up your operations.

At PromantraLPO, we believe in trusting our clients who have ultimately chosen us to partner their success, and this is very important to us. We believe in making that relationship succeed.

Clients are our most prized entities. We insist upon entering into Service Level Agreements (SLA) with our clients which boosts our commitment of maintaining and enhancing quality & productivity levels of the assigned project. Clients’ satisfaction is our utmost endeavor and we insist on our client’s responding to the customer satisfaction and feedback survey link that goes out with each delivery. Our key customer contact includes detailed quality and performance reports, including information such as work volumes, on-time %, utilization %, productivity, etc. and the congratulations, thanks and positive feedback as well as the complaints or criticisms we receive during the month. We provide complete transparency into the nature of breakdowns in our performance and corrective action we have taken to improve our performance in the future.

Quality Measure

We measure our quality of service through a service level agreement (SLA) to all our customer's. This is clearly an extremely important item of documentation and essentially:

• Defining the customer’s needs
• Provide a framework of understanding
• Simplify complex issues and reduces areas of conflict
• Encourage dialogue in the event of disputes
• Eliminates unrealistic expectations

Our SLA includes wide range of issues, such as:

• Services to be delivered
• Performance, Tracking and Reporting
• Problem Management
• Legal Compliance and Resolution of Disputes
• Customer Duties and Responsibilities
• Security
• IPR and Confidential Information
• Termination

Fee Structure and Pricing

We normally charge an hourly rate for our services depending on the turn around time and the type of work required. Our fees are open to discussion with our clients at the outset of any project, and give them an estimate as to the time involved and fees.

We also remain available on fixed fees, on project to project basis. While our standard billing procedure is 50% up front and the remaining balance after delivery of the work product, we are open to customizing our billing procedures for our client’s specific needs. Our normal fee for hiring our litigation and dedicated back office support on per seat per month works out to a reasonable $1000.00 for our Clients. Of course, the SLAs with clients do play a major role when it comes to working out our remuneration fee, as some clients might want exclusive seats, workstations, and even floors for themselves, regardless of the call flow. And the time difference over global locations is a major concern. In hourly terms, the billing rates may break down to $10-$15 per seat per hour.

Conflict Checks

Our standard procedure is to perform conflict checks before taking on any assignments. In addition, our Indian and U.S. attorneys are contractually bound to perform conflict checks before undertaking any work on our behalf. The standard diktat followed is that:

• The attorney-client privilege encompasses any work performed by our Indian and US attorneys and is not waived when confidential information is shared by an attorney to members of his or her support staff, including law clerks, paralegals, secretaries, and law students, for purposes of rendering legal counsel.

Research Patterns

With all legal research and writing assignments, in addition to any completed work product, we provide our clients with a Shepardized list of all cited cases. In order to perform this task, we give our attorneys access to online research tools and direct them to a wide range of free online resources, and if need be, even to a paid online resources. We may charge a flat rate or bill our clients separately for the use of any premium legal resources, depending upon the client’s project requirements.

Career Management

We help our employees to manage their own career paths and aspirations, and in doing so, compare employee profiles with the requirements of specific positions to determine skill and knowledge gaps, which can be then tied directly to training plans.

Security and Client Confidentiality Regime

We have developed an Integrated Management System designed to meet all requirements of ISO 9001:2000 and ISO 27001:2005. We have adopted elements of other recognized standards like COPC and CMMI while building our Integrated Management System.

PromantraLPO practices a sophisticated data security policy and measures to ensure that the client’s confidentiality remains uncompromised with transmitting data to a foreign site. We deal directly with these issues and implement innovative internal safeguards into our outsourcing process.

Our security and confidentiality policy essentially includes

• No employee is ever permitted to enter the facility’s premises without proper identification credentials
• Monitoring cameras located on floors to tract employee movement
• Security personnel are deployed in all entry and exit points
• Employee movement must be authorized by the acting supervisor or the department concerned with the function at hand
• Personal communications or data recording devices, such as mobile phones are not permitted on the production floor
• Restriction of shared information: Employees from one team cannot access data from another and any client specific document print-outs are to be destroyed / shredded
• Every computer and folder is password protected, and all data is monitored and checked when relayed and when received from clients
• We relay data predominantly via broadband and a secured server with all electronic entry points secured and all data movement logged, and our intra net server and the data server should be, by design, not located together
• A hardware firewall is implemented to provide string security policy for LAN and WAN

Clients

Careers