Best Practices

Because we feel responsible for ensuring that law firms operate smoothly and towards maximizing their profitability, it is our concern to deliver quality work products to our clients. In an outsourcing arrangement, the outsourcing company and law firm share key benefits. We intently strive to evolve and adopt best possible solutions for our clients that would ensure smooth process transition.

The legal regime of Attorney-Clients confidentiality is to be considered as of foremost concern. This is because reaching the US legal market would be difficult if one was unconcerned of this factor. These are essential if we are to inspire confidence in our LPO clients and ensure a service of the highest standard. We have to appreciate that there are valid and serious concerns regarding the issues of the off shoring legal process, namely confidentiality and the unauthorized practice of law. We are also countering reservations over whether non US qualified attorneys could possess the requisite knowledge to work on US related legal matters. We have no qualms that it is not only the exhaustive safeguards that a reputable Legal Process Outsourcing company (LPO) has to have in place to ensure that client confidentiality remains of the utmost importance, confidence of US or UK client would also count on details with regard to the recruitment process, training programs, and educational qualifications required of Indian attorneys by established LPO, or it is a type of amateur operation executing legal operation.

The client has to be comfortable and in order to reach out to these concerns, it is required that PromantraLPO has to have:

• An on-shore physical US or UK presence is mandatory – it is not sufficient to simply have a PO Box mailing address!
• Full time qualified US (or UK if a registered UK company) attorney presence on-shore is mandatory

The foremost concern is to reach the set industry standards and approved quality mark recognizable to our clients together with agreement on the timeframe. Risk allocation is one of the major sticking points in most outsourcing and services deals.

Much of the monitoring of an outsourcing deal is based on specific metrics. There are good reasons for this approach, after all, metrics are hard numbers and are relatively easy to measure. But are metrics everything? In recent years, it seems as if corporate decision making has become increasingly risk driven. Compliance requirements are seen as a key driver - because of some of the corporate excesses of the recent past, complex regulations like Sarbanes-Oxley have unquestionably increased the difficulty of addressing compliance issues.

Complimenting our Outsourcing Services, we adopt following as our Services Best Practice:

• We make quality customer service our highest priority
• We do not sell outsourcing services as loss-leaders with the expectation of making it up later
• We accept responsibility for all our actions when performing the services
• We resist the urge to over discount
• We listen to our customers for ways by which we can improve our services
• We manage our outsourcing deals to optimize customer service, not short-term revenue
• We take real measures to reduce turnover and keep our workforce happy and interested in the work

Clients

Careers